SmartDrive ProgramSM Privacy Policy

Revision date: February 1, 2020
 
As used in the SmartDrive Privacy Policy, the terms "we," "our," and "us" include the commonly controlled affiliates in the National General Insurance Group*, including {Direct Auto Insurance}.
 
You take your online privacy seriously and so do we. We are committed to protecting the personal information of visitors to our web sites and web pages. This policy is one way of sustaining your trust in our companies, our products and our services.
 
This SmartDrive Privacy Policy applies only to the web sites and web pages from which you directly linked to this policy. To the extent applicable, the terms of our general online privacy policy also apply here. This policy applies only to the collection, use and sharing of information you provide online via those sites and pages and describes:
 
  • The information we collect from and about you during your visit to our web sites and web pages;
  • How we use the information we collect about you;
  • With whom we share your information; and
  • How we protect your information.

Our web sites and web pages may contain links to third party sites not controlled by us or covered by this SmartDrive Privacy Policy. We recommend that you check the privacy statement of other sites you visit before providing any personal information.
 
Once you become a customer of ours, we will provide you a separate Privacy Notice describing our privacy practices related to the collection and sharing of personal information about our customers. While you remain a customer of ours, we will provide you with Privacy Notice updates if and when required by law.
 
1. What Personal Information Do You Collect About Me Online?
2. How Do You Use the Personal Information You Collect About Me Online?
3. Do You Share the Personal Information You Collect About Me Online?
4. Do You Use Cookies or Other Online Technologies to Collect Information About Me?
5. How Can I Change or Update the Personal Information You Collected About Me Online?
6. What Steps Do You Take to Protect Personal Information About Me?
7. Will You Make Changes to this Privacy Policy?
 

1. What Personal Information Do You Collect About Me Online?

We collect personal information about you from the information you provide to us when you visit our web sites, web pages, and when you download and use the app that powers SmartDrive.
 
The information will depend on the app you use and/or the web site or web page you visit. This information may include:
 
  • name
  • address
  • social security number in whole or in part
  • telephone/cell-phone number
  • Your Insurance policy Number or account number
  • account number at a bank or other financial institution, type of bank account, and the name of the bank or other financial institution
  • email address
  • email referral information
  • date of birth
  • driver’s license number
  • your driving data when you use SmartDrive

In addition to the information described above, when you visit our website we will record various data that will help us better understand how our visitors use our site and better serve our customers. This data includes, but is not limited to: the IP address of the computer you are using, browser and platform types, domain names, access times, how you linked to our website, and how you navigated through our website.
 
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2. How Do You Use the Personal Information You Collect About Me Online?

We use the personal information we collect online to process your request for services, products or information. For example, if you complete a quote form, we may use the information you provide to develop an accurate quote for you. We may also use the information we collect for analytic purposes, market research or for marketing purposes, as allowed by law.
 
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3. Do You Share the Personal Information You Collect About Me Online?

We may share some of the information we collect about you to third parties, such as companies performing services on our behalf, to help us support and provide the products or services you have requested. For example, in relation to SmartDrive, we may provide your name and email address to Arity, LLC, the developer of the app that powers SmartDrive, so they can gather feedback from you that will be used to improve the app experience.
 
We may share information we collect about you with companies with whom we have formal agreements to offer you financial products and services.
 
We may also share information about you with non-affiliates for analysis, market research and marketing purposes, as allowed by law.
 
We may disclose your personal information as otherwise permitted or required by law.
 
Any company with which we share information about you for the above purposes is contractually required to comply with confidentiality standards.
 
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4. Do You Use Cookies or Other Online Technologies to Collect Information About Me?

When you browse or visit one of our web sites, we may store certain information on our computer. This information may be in the form of a small text file called a "cookie" and can help us to tailor our sites to your individual preferences and save you time if you visit the site again. For example, cookies may include the country web page you prefer or your language preference. Where specific programs associated with our web sites require a user ID and password, you have the option of requesting that we save your user ID and password so that you will not have to re-enter that information the next time you access the web site. This is accomplished by the placement of a cookie on your computer.
 
We may also use cookie technology or other online tracking technologies, like web beacons, to gather information about your visit to our web sites. This information allows us to measure site activity and to improve your experience on our sites and may include the time and length of your visit, the web pages you look at on our sites, the web site you visited just before coming to ours and your internet services provider. If we provide you a link from one of our sites to another site, we may track the fact that you navigated to that other site from ours, and we may track your activity while on that site. This will help us understand which links are helpful to you when you visit our site, and will help us provide you with links that may be of interest to you, when you visit our site again. Our website may also use a website recording service which may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. Data collected by this service is used to improve our website usability. The information collected is stored and is used for aggregated and statistical reporting, and is not shared with anybody else.
 
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5. How Can I Change or Update the Personal Information You Collected About Me Online?

If you have questions about information you provided on one of our web sites or web pages, call the phone number or select the "Contact Us" link provided on the specific web page, so that we may assist you.
 
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6. What Steps Do You Take to Protect Personal Information About Me?

We restrict access to the information obtained from our web sites and web pages to our employees, agents and contractors. We maintain physical, electronic and procedural safeguards designed to protect your personal information.
 
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7. Will You Make Changes to this Privacy Policy?

This policy is effective as of February 1, 2020. We reserve the right to alter this privacy policy at our discretion. Any change to this policy will be posted on our web sites in a timely manner.
 
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*Reference to the National General Insurance Group includes the following companies: National General Insurance Company, National General Assurance Company, National General Insurance Online, Inc., Integon Casualty Insurance Company, Integon General Insurance Corporation, Integon Indemnity Corporation, Integon National Insurance Company, Integon Preferred Insurance Company, New South Insurance Company, MIC General Insurance Corporation, Home State County Mutual Insurance Company – (Administered by Integon National Insurance Company, National General Insurance Company, Imperial Fire & Casualty Insurance Company or Integon Indemnity Corporation), National General Motor Club, Inc., National Health Insurance Company, Agent Alliance Insurance Company, National General Premier Insurance Company, Imperial Fire & Casualty Insurance Company, Adirondack Insurance Exchange, Mountain Valley Indemnity Company, New Jersey Skylands Insurance Association, Century-National Insurance Company, Standard Property and Casualty Insurance Company, Direct Insurance Company, Direct General Insurance Company, , Direct General Insurance Company of Mississippi, Direct National Insurance Company, Direct General Life Insurance Company, and National Farmers Union Property and Casualty Company. This Policy will apply to companies that now or in the future control, are controlled by, or are under common control with a company in the National General Insurance Group.